Shipping policy

SOLUBRAE SHIPPING POLICY

 

Effective Date: January 1, 2026

Solubrae is a brand of The Heaton Hunt Group, Inc., a California corporation.

 

 

Shipping at a Glance

 

• We ship nationwide within the United States

• Orders process within 2–3 business days

• Beverages are carefully packed for safe delivery

• Tracking information is provided once your order ships

 

 

1. Order Processing

 

Orders are typically processed within 2–3 business days, excluding weekends and holidays.


During product launches, promotions, or high-volume periods, processing times may be slightly extended.


Once your order ships, you will receive a confirmation email with tracking information.

 

 

2. Shipping Rates

 

Shipping rates are calculated at checkout based on your location and selected shipping method.


Estimated delivery timelines:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

 

Delivery timeframes are estimates provided by carriers and are not guaranteed.

 

 

3. Thoughtfully Packed

 

Each Solubrae order is carefully packed to protect your beverages and merchandise during transit.


We use protective materials and quality packing standards to ensure your order arrives safely and in excellent condition.


If your shipment arrives damaged, please contact us within 7 days of delivery at hello@solubrae.com with photo documentation.

 

 

4. Subscription Orders

 

Subscription orders are processed automatically according to your selected delivery frequency.

Your payment method will be charged on your renewal date, and your order will ship within our standard processing window.

You may modify, pause, or cancel your subscription at any time prior to your next billing date through your account portal.

 

 

5. Shipping Restrictions

 

We currently ship within the United States only.

Solubrae products contain less than 0.5% ABV and are classified as non-alcoholic beverages under U.S. law. However, we reserve the right to limit or refuse shipment to any location where local regulations may restrict delivery.

 

 

6. Incorrect Shipping Information

 

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • The customer will be responsible for additional shipping charges to reship the order.

  • Original shipping fees are non-refundable.

 

Solubrae is not responsible for lost shipments resulting from incorrect information provided at checkout.

 

 

7. Lost, Delayed, or Stolen Packages

 

Once an order is transferred to the carrier, Solubrae is not responsible for shipping delays.

If your tracking shows “delivered” but you have not received your package:

  • Please check with neighbors or your local carrier.

  • Contact hello@solubrae.com within 7 days if assistance is needed.

 

While we will help initiate carrier claims when appropriate, we cannot guarantee replacement or reimbursement for packages marked as delivered.

 

 

8. Damaged Shipments

 

If your order arrives damaged:

  • Email hello@solubrae.com within 7 days of delivery

  • Include your order number and clear photos of the product and packaging

 

We will review the claim and provide a replacement or refund at our discretion.

 

 

9. Shipping Fees

 

Shipping fees are non-refundable unless the return is due to an error on our part.